Shipping and Return
Customers are responsible for providing accurate mailing addresses. Any fees or damages resulting from incorrect or invalid addresses will be the customer's responsibility.
Shipping (Canada)
Enjoy FREE shipping across canada for orders totaling $99 (USD) or more before tax. For orders under $99, shipping costs are determined based on weight and dimensions. Orders are typically packed and shipped within 1-3 business day depending on the graduation season, we use Fedex, DHL, UPS or Canada Post.
Shipping (USA)
FREE shipping is available USA for orders totaling $99 (USD) or more before tax. For orders under $99, shipping costs are determined based on weight and dimensions Orders are usually packed and shipped within 1 business day, using we use Fedex, DHL, UPS or Canada Post.Shipping (International)
Shipping (International)
FREE shipping is available to internation customers for orders totaling $99 (USD) or more before tax. For orders under $99, shipping costs are determined based on weight and dimensions. Orders are usually packed and shipped within 1-3 business days, we use Fedex, DHL, UPS or Canada Post.
The shipping rate for international orders is calculated based on the weight and dimensions of the items. Please note that depending on your country's customs policies, you may be charged import duties and VAT (value-added tax). These charges are collected by your country's customs department and are not included in our shipping rate. Customers are responsible for import duties and VAT.
Stolen Packages
Luxury Cords does not assume responsibility for packages that are lost or stolen after delivery. To enhance security, we recommend adding a "signature required" service. However, whether a signature is collected or not, Luxury Cords remains not liable for lost or stolen packages. The purchaser would be responsible for paying for any re-orders/shipping in full.
Damaged Shipment
If you suspect damage to your order based on the box's condition upon delivery, please contact us within two days of receiving the shipment. It's crucial to retain all packing materials and the box, and provide photographs of the damaged parcel.
Scratches, dents, or bends on shipping box are not considered damanged under our policies.
Cancel Order
You have the flexibility to cancel your order at any point before it ships. Here's what to expect:
- For orders that haven't been shipped: A restocking fee of 3% of the total transaction will apply.
- For orders already handed over to the carrier: A restocking fee of 3% plus shipping costs will be deducted.
If you've received the item and wish to return it, kindly refer to our "Returns" section below.
Returns
Unopened shipping boxed products can be returned within 30 days from the purchase date. Refunds will be processed using the original payment method. Please allow up to 5 business days for credit card refunds to be completed after we received your item.
Customers are responsible for the shipping cost of returning items to the warehouse. Upon receiving the returned item, a refund will be issued. Shipping charges are not eligible for refund. If the order qualified for free shipping, the cost of the original shipping label will be deducted from the refund.
Any items on sale, clearance, or marked final sale are considered final sale. All collectibles, exclusive or limited edition items are final sale. Final sale are not eligible for return or exchange.
Exchanges
Unopened products can be exchanged within 30 days from the purchase date. Items can be exchanged for other products or gift cards. Item(s) must be new, unused, in original packaging, and in the same condition it was received or a restocking fee will be applied.
All shipping fees for exchanges are the responsibility of the buyer.