FAQ

My color is not on your website, can I place a custom color order?

Production time for custom colored cords, tassels and stoles is 8-12 weeks and the minimum quantity is 200 pieces. Send us an email with the colors you need and we can give you a quote.

When will my order ship?

Orders are usually packed and shipped within 1-3 business days.

How is my order shipped with the Free Shipping option?

we provide free shipping on the order above 99$ USD before tax.

How is my order shipped with the Free Shipping option?

Depending on the size of the order, we use Fedex, DHL, UPS or Canada Post.Shipping (International)After the 1 day processing time, it usually takes 5-7 business days for your order to arrive to you.

 can i return my custom item?

custom orders are not refundable.