FAQ
My color is not on your website, can I place a custom color order?
Production time for custom colored cords, tassels and stoles is 8-12 weeks and the minimum quantity is 200 pieces. Send us an email with the colors you need and we can give you a quote.
When will my order ship?
Orders are usually packed and shipped within 1-3 business days.
How is my order shipped with the Free Shipping option?
we provide free shipping on the order above 99$ USD before tax.
How is my order shipped with the Free Shipping option?
Depending on the size of the order, we use Fedex, DHL, UPS or Canada Post.Shipping (International)After the 1 day processing time, it usually takes 5-7 business days for your order to arrive to you.
can i return my custom item?
custom orders are not refundable.
Blog Post - Aly's Story
What started as a blackout the day after Thanksgiving led to a series of unexpected doctor visits, tests, and ultimately, a life-changing diagnosis. At just 15 years old, Aly a bright, funny, and fiercely independent teenager was diagnosed with thyroid cancer.
Aly has taken on this challenge the only way she knows how—head on, with a smile, a joke, and a “let’s do this” attitude. From making her care team laugh during appointments to comforting her parents with humor. Her upcoming surgery and treatment are just the first steps on this journey, but she’s not walking it alone. Aly’s strength shines alongside the love and support surrounding her—from family and friends to the doctors and nurses who’ve cared for her since she was a toddler. Even while facing her own diagnosis, Aly knew she wanted to make a difference for other kids facing medical challenges—not just cancer.
Aly has a 501(c)(3), called Kick Cancer Like a Girlboss, which gives children facing any medical challenge the opportunity to design custom shoes. To date, she’s helped send over 650 pairs to kids across all 50 states, as well as Canada, Australia, and the UK.
We’re inspired by Aly, her heart, her drive, and the way she shows up for others. To support Aly and her mission, our team is honor cording up for a special charity run.
Aly’s ready to kick cancer like a girl boss—and we’re right here with her.
- Luxury Cords Team